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Allergen & Food Safety

Last updated: 30 December 2025

The 14 Major Allergens

UK law requires food businesses to provide allergen information for these 14 substances:

1Cereals containing gluten
2Crustaceans
3Eggs
4Fish
5Peanuts
6Soybeans
7Milk
8Nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia nuts)
9Celery
10Mustard
11Sesame seeds
12Sulphur dioxide and sulphites
13Lupin
14Molluscs

How We Label Allergens

Every Chilled Curry product clearly displays allergen information:

  • On packaging: All allergens are listed in BOLD in the ingredients list
  • On our website: Each product page shows a full allergen breakdown
  • In-store: Allergen information is available at point of purchase
  • On request: Contact us for detailed ingredient sourcing information

Example: "Contains: MILK, NUTS (cashews), MUSTARD"

Cross-Contamination Risks

Our kitchen handles multiple allergens and cross-contamination may occur.

We take the following precautions:

  • Dedicated preparation areas where possible
  • Regular cleaning and sanitization of surfaces and equipment
  • Staff training on allergen awareness and safe food handling
  • Separate storage for high-risk allergens (nuts, shellfish)
  • Clear labeling and color-coded utensils

Before You Order

If you have allergies or intolerances, please take these steps:

1. Check Product Information

Review the allergen information on each product page carefully. Look for the "Contains" and "May contain" sections.

2. Contact the Store

Call ahead if you have specific questions about ingredients, preparation methods, or cross-contamination risks.

3. Ask Questions

Our staff can provide detailed information about specific dishes, cooking processes, and ingredient sourcing.

Food Safety Standards

All Chilled Curry stores follow strict food safety regulations:

Food Hygiene Rating:All stores display their rating (aim for 5 stars)
Temperature Control:Products stored at 0-5°C, monitored continuously
Use-by Dates:Clearly marked on every product – never consume after this date
Staff Training:Level 2 Food Safety certification minimum for all kitchen staff
HACCP Systems:Hazard Analysis Critical Control Points in place
Regular Inspections:Environmental Health Officer visits and internal audits

Storage & Reheating Instructions

Storage

  • •Keep refrigerated at 0-5°C
  • •Do not freeze unless stated
  • •Store away from raw meat
  • •Keep sealed until ready to eat
  • •Consume by use-by date

Reheating

  • •Heat until piping hot (75°C+)
  • •Stir halfway through
  • •Do not reheat more than once
  • •Follow pack instructions
  • •Let stand before serving

Reporting an Issue

If you experience an allergic reaction or food safety concern after consuming our products:

For non-emergency concerns:

  • •Contact the store where you purchased the product
  • •Provide your order details and the product batch code
  • •Describe the issue and keep the product packaging
foodsafety@chilledcurrycompany.co.uk

Further Information

For more information about food allergens and safety:

Food Standards Agency – Allergen GuidanceAllergy UK – Support & InformationAnaphylaxis Campaign