Refund & Returns Policy

Our Commitment

At Chilled Curry Company, we want you to be completely satisfied with your order. If something isn't right, we'll do our best to make it right.

Order Cancellations

• Orders can be cancelled for a full refund before preparation begins.
• Once your order is being prepared, cancellation may not be possible.
• To cancel an order, contact us immediately via the app or by calling the store.

Refunds

We will provide a refund or replacement if:

• Your order is incorrect or items are missing
• Food quality does not meet our standards
• You experience an issue covered by consumer protection law

Please report any issues within 24 hours of collection with your order number and photos if applicable.

Refund Processing

• Approved refunds will be processed to your original payment method.
• Refunds typically appear within 5-10 business days.
• In some cases, we may offer store credit or loyalty points as an alternative.

Non-Refundable Situations

• Orders not collected within the specified time slot
• Change of mind after preparation has begun
• Issues not reported within 24 hours
• Incorrect orders due to customer error when ordering

Loyalty Points

If points were earned on a refunded order, those points will be deducted from your balance. If points were redeemed, they will be restored to your account.

Contact Us

For refund requests or questions, contact us at contact@chilledcurrycompany.co.uk or use the Support section in the app.